1. Service Areas

We currently provide delivery services in the following areas:

1.1 California Coverage

• Same-Day Delivery: Major metropolitan areas in California
• Next-Day Delivery: Statewide California coverage
• Express Delivery: California and neighboring states
• Economy Delivery: Nationwide coverage
• International Shipping: Select countries worldwide

1.2 Remote Areas

Deliveries to remote or rural areas may incur additional charges and extended delivery times. Contact us for specific area coverage.

2. Delivery Timeframes

2.1 Business Days

Our business days are Monday through Friday, excluding federal holidays. Saturday deliveries are available for same-day service only.

2.2 Delivery Hours

Standard delivery hours are 8:00 AM to 8:00 PM PST. Evening deliveries (after 8:00 PM) may be available upon request for an additional fee.

3. Shipping Rates

3.1 Additional Charges

• Fuel Surcharge: May apply based on current fuel prices
• Remote Area Fee: For deliveries outside standard areas
• Residential Delivery: Standard rate applies
• Saturday Delivery: Additional $15.00
• Signature Required: Additional $4.99
• Insurance: 2.5% of declared value

4. Package Requirements

4.1 Size and Weight Limits

4.2 Prohibited Items

We cannot ship the following items. Attempting to ship prohibited items may result in package seizure and legal action:

• Hazardous materials (flammables, explosives, chemicals)
• Illegal substances or contraband
• Perishable goods (food, plants, flowers)
• Live animals
• Cash, currency, or negotiable instruments
• Weapons, firearms, or ammunition
• Human remains or biological samples

5. Tracking and Updates

5.1 Real-Time Tracking

All shipments include real-time tracking. You can track your package:

• On our website tracking page
• Via email notifications
• Through SMS updates (opt-in required)
• Using our mobile app (coming soon)

5.2 Delivery Notifications

We provide notifications at key delivery milestones:

• Package pickup confirmation
• In-transit updates
• Out for delivery notification
• Delivery confirmation
• Delivery exception alerts

5.3 Proof of Delivery

We provide proof of delivery including:

• Delivery date and time stamp
• Recipient name (if signature obtained)
• Delivery location
• Delivery photo (upon request)

6. Delivery Issues

6.1 Failed Deliveries

If delivery cannot be completed, we will:

• Attempt delivery up to 3 times
• Leave a delivery notice (if possible)
• Contact the recipient for instructions
• Hold package at facility for pickup
• Return to sender (after 7 days)

6.2 Damaged or Lost Packages

In the rare event of damage or loss:

• Report the issue within 48 hours of delivery
• Provide photos of damage and packaging
• File a claim within 30 days
• Insurance claims processed within 14 business days

6.3 Delivery Delays

Delays may occur due to:

• Weather conditions
• Traffic or road closures
• Customs clearance (international)
• Recipient unavailability
• Incorrect address information

7. Cancellations and Changes

7.1 Order Cancellations

Orders can be cancelled:

• Before pickup: Full refund
• After pickup but before transit: 50% refund
• After transit begins: No refund

7.2 Address Changes

Delivery address changes:

• Before pickup: No charge
• After pickup: $15.00 fee
• After transit begins: May not be possible

7.3 Service Upgrades

Service upgrades (e.g., economy to express) can be requested before delivery begins. Difference in cost plus $10.00 processing fee applies.

8. International Shipping

8.1 Customs and Duties

For international shipments:

• Recipient responsible for customs duties and taxes
• Required customs documentation provided
• Delivery times exclude customs clearance
• Restricted items vary by destination country

8.2 Prohibited Destinations

We do not ship to countries under trade embargoes or sanctions. Current restricted destinations include:

• Cuba
• North Korea
• Iran
• Syria
• Crimea Region

9. Contact Information

For shipping inquiries or assistance: